RETURN POLICY

Last updated: 11 Nov. 2023

Thank you for shopping from the EVELIA Pharma Website. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy outlined below.

Returns and Exchanges
1.1 Eligibility:
We accept returns and exchanges for products purchased directly from our EVELIA Pharma website. If you purchased our products from a third-party retailer, please contact them directly for their return policy.

1.2 Timeframe:
To be eligible for a return or exchange, you must initiate the process within 14 days from the date of purchase. After this period, we are unable to process returns or exchanges.

1.3 Condition of the Product:
All returned products must be unused, unopened, and in their original packaging with any seals or labels intact. We cannot accept returns or exchanges for products that have been used, opened, or are not in resalable condition.

1.4 Proof of Purchase:
To complete your return or exchange, we require proof of purchase, such as an order confirmation email or receipt. Please include this proof of purchase when contacting us to initiate the return or exchange process.

Return Process
2.1 Initiation:
To initiate a return or exchange, please contact our customer support team within the eligible timeframe. You can reach us by email at [orders@eveliapharma.com] or by WhatsApp at [01154100799]. Our customer support team will guide you through the return or exchange process.

2.2 Return Shipping:
When returning a product, you will be responsible for the shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2.3 Refunds:
Once we receive your returned product and verify its condition, we will process the refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable. Depending on your payment provider, it may take some time for the refund to be reflected in your account.

Exchanges
3.1 Product Exchange:
If you would like to exchange a product for a different variant or a replacement for a damaged item, please contact our customer support team. We will guide you through the exchange process and provide you with instructions for returning the original product.

3.2 Exchange Shipping:
You will be responsible for the shipping costs associated with sending back the original product for exchange. Once we receive the returned item and verify its condition, we will ship the exchanged product to you.

Damaged or Defective Products
4.1 Reporting Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the shipment. We may request photos or additional information to assess the issue and provide you with the appropriate solution, such as a replacement or refund.

4.2 Shipping Costs for Damaged or Defective Products:
If your product is confirmed to be damaged or defective, we will cover the return shipping costs. We will provide you with a prepaid shipping label or arrange for the return through a courier service.

Email: [info@eveliapharma.com]
WhatsApp: [+201154100799]

We appreciate you and strive to provide you with excellent customer service. Thank you for choosing EVELIA Pharma.

Note: This return policy is for online purchases made through the EVELIA Pharma website. Different return policies may apply to purchases made through physical retail locations or other channels.